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Careers & Specialisations - Telecom Management

What is Telecom Management?

Telecommunications Systems Management (also known as Telecommunication Systems, Telecommunications Management, Network Management) is a Techno Commercial interdisciplinary area of study to fill the need for a liaison between the technical aspect and the business aspect of telecommunications.

What is the Indian Scenario?

India is poised to become the largest telecom market in the world. At current levels, telecom intensiveness of Indian economy measured as the ratio of telecom revenues to GDP is 2.1 percent as compared with over 2.8 percent in developed economies.

The growth of telecommunications over the past one hundred years has had a major influence on the development of society. Telecommunications will continue to play an increasingly important role in nearly every human endeavour in all nations of the earth. Due to the advancement in technology and value added services; the Indian Telecom Industry has grown at an enormous rate. This is the result of immense competition and investments made by telecom majors. The Mumbai-Pune Metropolis region is one of the leading areas of the nation in the development, production, and application of telecommunications. Most of the major global corporations active in the field have large facilities in this area.

Telecommunications is no longer limited to the transmission of voices over copper wire. The modern telecommunications professional must be well-versed in a variety of wired and wireless technologies, armed with substantial knowledge of current management practices, and fully informed on the current state of convergence in telephony, computer systems, global positioning systems, and the Internet.

Indian telecom sector has undergone a major process of transformation through significant policy reforms. The reforms began in 1980s with telecom equipment manufacturing being opened for private sector and were later followed by National Telecom Policy (NTP) in 1994 and NTP'1999.

Historically, the telecom network in India was owned and managed by the Government considering it to be a natural monopoly and strategic service, best under state's control. However, in 1990's, examples of telecom revolution in many other countries, which resulted in better quality of service and lower tariffs, led Indian policy makers to initiate a change process finally resulting in opening up of telecom services sector for the private sector.

Policy reforms can be broadly classified in three distinct phases

The Decade of 1980's saw private sector being allowed in telecommunications equipment manufacturing. Mahanagar Telephone Nigam Limited (MTNL) and Videsh Sanchar Nigam Limited (VSNL) were formed and a Telecom Commission was set up to give focus to telecommunications policy formation.

In 1990s, telecommunications sector also benefited from the general opening up of the economy. NTP 1994 was the first attempt to give a comprehensive roadmap for the Indian telecommunications sector.

Availability of telephones on demand (targeted by 1997)

Universal service covering all villages and one PCO per 500 persons in urban areas at the earliest (targeted to be achieved by 1997)

Telecom services at affordable and reasonable prices

World standard quality of services

NTP 1999 brought in the third generations of reforms in the Indian telecommunications sector.

Types of Telecom Services:

  • Basic Services
  • Cellular Services
  • Internet Service Provider

Why Specialist Telecom Managers are required?

Simply put, telecom management is what enables an operator to manage communication networks, services and customers, as well as their relationships. When it works well, it enables operators to focus on what really counts: their customers and service offerings. However, most operators' telecom management systems and processes do not perform efficiently, much less optimally.

Many operators today have a patchwork of systems and processes that make it difficult to cost-efficiently launch new services quickly, and to track and tune the performance of services once delivered. This patchwork also results in increased operational and capital expenditure, so there is an obvious need for operators to improve and evolve their telecom management environments.

This situation has arisen primarily because operators have used many different vertical solutions, completed extensive customizations and in-house development, and/or merged with other operators. A low level of process automation leads to high operational expenses. Costly customization of products and overlapping functionality of many different systems leads to high maintenance and support expenses. The target for effective telecom management places the emphasis on end-to-end business processes and simplification.

It involves

  • Work processes that are automated so new services can be quickly provisioned, monitored and charged for in real time.
  • Separate network domains that manage themselves, which ensures that each network domain's functionality is realized to its full potential. By introducing efficient telecom management systems and processes, operators can expect to improve customer value and competitive differentiation by:
    • Ensuring that customers experience quality and perceive the value of services delivered.
    • Improving operational readiness for short time-to-market of new innovative services.
  • At the same time they are fundamental to creating a lean operation by:
    • Reducing operating expenditure for the different network domains.
    • Ensuring support for new technology and business models, minimizing the need for changes in telecom management.
    • Reducing total cost-of-ownership through consolidation to create fewer system and more generic systems.

Telecom Management Courses : Looking at the widening gap in demand and supply in the competitive Telecom sector, some reputed institutes came forward with 'Telecom Management' specialisation being offered as a Post Graduate Program. This two year specialisation can be coupled with dual specialisation from either Marketing or Finance. Preparing executives with techno commercial skills with hands on practical exposure has been the driving force while designing the curriculum of these courses.

Featured Institute:

  • MIT School of Telecom & Management Studies
  • Suryadatta Group of Institutes
MAEER'S MIT School of Telecom & Management Studies, Pune

1st Floor, Off. Internet Center, WPC Library Building, MIT College Campus,
Paud Road, Kothrud, Pune - 411 038. India.
Phone: +91 20 3250 6220
Email :
Website :

Key features of the Program: The MITSOT's program has been designed for both the experienced telecommunication technical professional and the seasoned manager with relatively little experience in the telecom industry. The curriculum is designed with focus on telecom as a business, not just a set of technologies, makes it a unique resource, and this focus has been the central theme while founding MITSOT. The course structure is recognized as having the highest quality executive education program for middle and senior management, whose lessons are presented by the best minds in the industry. MITSOT's research programs provide insights into the critical challenge of how to link customer needs and technology. The program is interdisciplinary combining computer science/information systems and business-related courses with a solid core of telecommunications course work. The program is supported by the state-of-the-art voice, data and network operations laboratories possessing all the modern equipments been setup in collaboration with industry experts. The program offers a systematic approach to understanding the globalization of information technologies and the convergence of electronic media and telecommunications with the Internet. It includes history, technology, policy, economics, industrial structures, and e-commerce issues. Dedicated and devoted engineering staff with the support of techno commercial gurus, a mix of domain experts, practicing professionals and through academicians form the foundation of the MITSOT Team. A mission of MITSOT is to establish and nurture a national resource for education and research in the field of telecommunications. A primary goal is to provide continuing and advanced education in all aspects of telecommunications and associated technologies to students and experienced engineers presently employed in the industry. MITSOT will be recognized as a premier academic thought leader in the networked digital industry, integrating education and research, facilitated through industry forums, which address the challenges facing the industry.

Eligibility Criteria:

  • B.E. ( Electrical / Electronics / Electronics & Telecom. / Instru./ IT / Computer Sciences or equivalent subject of minimum 4 yrs. duration )
  • M.Sc. ( Physics / Electronics ) / Others
  • B.Sc. (Physics / Electronics ) / Others ( or equivalent qualifications )
  •, B.A., BBA., BCA., BFT., or equivalent of minimum 3yrs. Duration.
  • With minimum 50% & above marks.

Program/s: Post Graduate Programme in Telecom Management (PGPTM):

Duration: 2 Years

Eligibility: Graduate Degree in any discipline from a recognized University with a minimum of 50% marks.

For Admission Process please log on to


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